How to place an order

If you are a pet-related business with an active ABN, you can register for an account with us. Please register on our website here, or download and fill out our account application form and return it to

If you are a member of the public, you can purchase our products via some of the best pet supplies stores and online retailers all over Australia. Find a comprehensive list of our Stockists here.

We accept orders in the following ways:

Phone: 03 8518 5715
Fax: 03 8518 5719

Place an order with us 24/7 via our website, simply browse the range here and add to cart, then complete the checkout process. We will pack your order in the most efficient way, find the most cost-effective way to get it to you, and add the freight charges to your order.

We have a minimum order requirement of $500 ex. GST as it is more cost-effective for our customers to order in bulk, especially if an order is to be freighted. If you don’t reach the minimum order value we add on a handling fee of 20%. Please speak to us if you need some help with ordering or product suggestions.

In general, orders are despatched within two business days from receipt of payment. We use a selection of couriers as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum while still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.