Need some help?

  • How can I order from you?

    Superior Pet Goods is a wholesaler to businesses within the pet industry such as groomers, boarding kennels, independent retail stores, vets and major retail chains.  You can view our stockists here.

    If you are a pet related business with an active ABN you can register for an account with us. Register on our website here, or download and fill out our account application form and return it to sales@superiorpetgoods.com.au

    We aim to review and respond to all applications within 5 business days.

    Once your application has been approved you will receive a confirmation email from us, then you can start shopping.

    End of Month account applications are reviewed on a case by case basis and we usually require a period trading together before considering an End of Month account. To be considered for a credit account please fill in an application and forward it to accounts@superiorpetgoods.com.au or post to:

    Attention: Accounts Department
    Superior Pet Goods
    25-27 De Havilland Road
    Mordialloc
    VIC 3195

    We accept orders in the following ways:

    Email: sales@superiorpetgoods.com.au
    Phone: 03 8518 5715
    Fax: 03 8518 5719

    Place an order with us 24/7 via our website, simply browse the range here and add to cart, then complete the checkout process. We will pack your order in the most efficient way, find the most cost-effective way to get it to you and add the freight charges to your order

    Visit our showroom at 25-27 De Havilland Road, Mordialloc, VIC 3195 Monday to Friday 9am – 5pm (excluding Victorian public holidays)

  • What are your order processing times?

    Many of our products are made to order right here at our Melbourne HQ. In general orders are despatched within two business days from receipt of payment.

    Special orders or custom items will require more time to prepare and will be discussed on a case by case basis.

    We use a selection of couriers as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum whilst still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.

  • How will my order be delivered?

    We use a selection of couriers as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum whilst still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.

  • I have an issue with my order?

    Oh no, we’re sorry to hear that! Please get in touch with us within seven days from receipt of your order to let us know how we can help remedy your issue.

  • Do you have a Minimum Order Requirement?

    We have a minimum order requirement of $500 ex. GST as it is more cost-effective for our customers to order in bulk, especially if an order is to be freighted. If you don’t reach the minimum order value we add on a handling fee of 20%. Please speak to us if you need some help with ordering or product suggestions.

  • The item I want to order is out of stock?

    From time to time a product that you’ve placed on order may be out of stock. If this is the case, we will contact you to let you know. You can choose to wait for the item/s to become available again to have your order despatched, change the item/s on order or place the item/s on back order.

  • Do you have any merchandising or point of sale materials for my store?

    Absolutely, we understand the importance of merchandising for all retailers both physical and online.

    For your retail store we can provide you with the following support materials:

    Raised Bed Display Stand (click through for more information and images)
    Posters (we offer a selection of standard brand design and are happy to design specifically for your store, get in touch to discuss)
    Brochures
    Shelf Wobblers
    Fabric Swatch Books
    Flyers Look Books

    We are always happy to assist you with merchandising to make our products shine in store or if you have any specific POS requests let’s chat.

  • Can you provide me with marketing assets for my online store/ website?

    Of course, we have all the assets you need to assist you in the marketing of our products to your customer base. For access to our photography library including lifestyle photography, studio images, deepetched product shots on white background, Superior Pet Goods brand and logo guidelines, online product catalogues, look books, flyers, product descriptions/key benefits and more contact us here.

  • Where can I purchase your products?

    Glad you asked! We work with some of the best pet supplies stores and online retailers all over Australia. Find a comprehensive list of our Stockists here.

    You will also find a list of links under each product description where you can buy that particular product from online now. View our product range here.

  • I think my product is faulty/ has a manufacturing defect?

    We take great pride in our products and want to make sure you and your pet are 100% satisfied with your purchase. If you believe your Superior Pet Goods product to be faulty or to have a manufacturing defect please get in touch with our friendly team on 03 8518 5715 or email sales@superiorpetgoods.com.au

    We will need to determine whether the product is indeed faulty or if it has been damaged due to general wear and tear. The more information you can include with your inquiry the better to help us resolve it for you as quickly as possible. Pictures are always helpful, but more often than not we will need to see the product in person to determine what has gone wrong

    Alternatively, you can contact the retailer or online store where you purchased from with your inquiry.

  • My product is damaged can I get a replacement under warranty?

    If your Superior Pet Goods product has been damaged due to general wear and tear or dog damage, we cannot replace it. Dogs will be dogs and if we were to do this, we’d go out of business pretty quickly. When we were designing our products, we wanted to ensure they were as sustainable as possible, for this reason you can extend the life of a damaged product by purchasing a replacement cover. Find a comprehensive list of Stockists here.

  • Where are your products made?

    Great question, we’re a proud Aussie family company and are delighted to say that we manufacture many of our products here in Melbourne. Some of our products even boast the Australian Made Logo! We source raw materials both locally and overseas. Learn all about our product ingredients and where they come from here.

  • Are you a member of any industry associations or buying groups?

    We certainly are! We’re a proud member of the following industry associations and buying groups:

    Pet Industry Association of Australia (PIAA). View their website here.

    Australian Independent Rural Retailers (AIRR) & Tuckers Pet and Produce buying group. View their website here.

    Ruralco buying group. View their website here.

    Australian Made Campaign. View their website here.

  • I have a question that isn’t listed here?

    Our customers are our top priority. We’re here to answer any questions you may have or resolve any issues. Simply email us at sales@superiorpetgoods.com.au or call us 03 8518 5715, we’re in the office Monday – Friday 9am – 5.00pm (excluding Victorian public holidays).